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The public library has the real ability to add real value and to be a real community hub in social network community world. But does it understand this, or as in the UK, is it obsessed with its statutory obligations and keeping everything ‘as is’ at all costs? Are the ‘Shhh, no noise’ signs actually hiding a sleeping environment that is simply not listening to the market and its customers?
We are witnessing harsh funding cuts, a worrying migration to voluntary services, the wholesale dumping of every customer facing civic service into the library’s ‘underused space’ and a general lack of leadership and digital direction within the public library community.