Finishing Strong: Manage The Ending

Finishing Strong: Manage The Ending
When you design your next instruction session or presentation, or in giving thought to how you end reference transactions or consultations, consider giving as much if not more thought to your finish as you do to your beginning. They say you only get one chance to make a first impression. But your first impression will likely be less well remembered than the one with which you choose to end. So design and manage that last impression well.

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