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The report is based on interviews with information technology directors and other critical staff involved in IT decision-making from the Princeton Public Library, Minneapolis Public Library, Evansville Public Library, Santa Monica Public Library, Boston Public Library, Columbus Metropolitan Public Library, San Francisco Public Library, Seattle Public Library, and the Denver Public Library.
"Increasingly, public libraries are viewing themselves as places to introduce new technologies to the public. Centers that introduce new software and hardware have increasingly become part of the public library mission and are major selling points in raising new funds for libraries."