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Anonymous Patron writes " Philly.com provides us a lesson in fine policy when it found that a year-old policy of doubling fees drove revenues down - and patrons away. "Library director Elliot Shelkrot said yesterday that revenues under the policy actually declined.
"Fewer books were coming back, and people were not paying fines, saying, 'I'm out of here,' but more importantly, we saw evidence that fewer people were borrowing books.""