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Someone At MSNBC Discovered Unique Management Services of Jeffersonville, Mo., a collection agency that serves 750 public library systems across the United States and Canada. Unique tries to persuade patrons to return overdue items and pay their late fees.
Joanne King, spokeswoman for the Queens Library in New York City, one of the nation's largest public libraries with 840,000 card holders, said her library chose Unique because of its "soft-glove" approach.
"We're not into breaking kneecaps to recover books," King said.