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In at the Brooklyn Public Library: rock concerts, children playing and singing, adults talking.
Out at the Brooklyn Public Library: getting shushed by librarians.
That's because recently-appointed Brooklyn Public Library Executive Director Dionne Mack-Harvin views libraries as community centers - places where people are expected to talk to each other, not sit in silence.
Mack-Harvin is so determined to end the shushing that librarians from all 60 branches have been attending training sessions to get the word out about her approach.