I was on information alone for the first time today. That's when everyone and their brother decided to come in. I had people dropping off posters and books and mail. I had people wanting new cards. I had people crashing the Macs (they like to freeze up and nothing but a hard reset will fix them), I had people with issues about their local post man (like I can help that), but the best of them all was the near-fist-fight.
It was young patron versus older patron. I don't know who was more trouble. It was over... what else... the internet. The older patron didn't want to sign up for the next slot because she didn't want to sign up for a computer that might not come available. I told her that was the policy. She told me she wasn't a moron. Of course, it would be easy enough to cross one's name off the high tech paper and golf pencil sign up sheet we have.
The young patron called her something less than polite, and she came to tell me. I got the young patron (who'd already been there an hour and half) off the computer, explaining that she'd been there over the amount of time we allow and others were waiting. She was fine with me, though knowing human nature, she might have been less than polite with the other lady.
Then it started. They started going at each other... First comments about manners, and civilization, and etiquette. I was waiting for them to whoosh out the boxing gloves. I stood there, like an idiot, just looking at them. My first thought was... we're getting this excited over Hotmail and Internet Explorer? So I stood there, unable to say anything, between the two of them. Believe me, I wanted to say something. But I couldn't think of anything that would sound professional. So I just let them glare at each other, and left when I was reasonably sure no one would get hurt.
Two patrons today (and lots of staff) mentioned time access/management software. I think it would help. People would be cheesed because they'd have to use a card for the internet, but hey. It is a library.
The unfiltered terminal's keyboard died this morning. No biggie, right? Yeah, it's one of those archiac pre-ps/2 keyboards. Believe it or not, I went in the computer cemetery and found one with the right adaptor that worked. I had to clean it off. I didn't want anyone to catch anything from the keyboard.
A well deserved weekend. Yay. I will spend it researching software and... the Toyota Prius!