Massachusetts. Cambridge Public Library.

In Massachusetts at our Cambridge Public Library childrens and young adults departments there is a librarian who it appears called a kid on the telephone in a loud uncomfortable patronizing tone of voice so that all in the room can hear. It is a kind of intimidating manner that is off putting to library users/customers/consumers and other CPL staff. Better standards for library services, library users/customers/consumers services are needed at CPL. Needed are more critical evaluation of our cities' public libraries

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