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Laura van Manen writes: \"I am interested in any library which is using an electronic messaging system. For example... a client sitting at the PC in the Reading Room needing help, clicks on an \"Assistance\" icon which sends a message to the Information Desk where staff are alerted and then can move across to assist the client...without the client having to leave the PC. Does anyone have any examples or software they would suggest we investigate?\"
You can email her at [lvanmane at sl.nsw.gov.au], or post your answer below.