User Hostility: EBSCOhost Connection

Aaron:

Here’s where we could start assigning blame. Who is responsible for this situation? Our profession for giving money to vendors providing stuff like this? EBSCOhost for not conducting effective user testing or even heuristic evaluations? I dunno. Both? Whatever the case it boils down to this: We should be ashamed for putting (potential) library users through these experiences.

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