PACER has seen a sharp rise in overall user satisfaction since a comparable survey was conducted in 2009, with 90 percent of users saying they are satisfied or highly satisfied with the internet-based public case information system. That compares with 75 percent satisfaction with the overall user experience in the previous survey.
Full story: http://news.uscourts.gov/pacer-survey-shows-rise-user-satisfaction
Not familiar with PACER? Read about PACER here.
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